Customer Testimonials
They will try to tell you they are selling you a car with a clean history, they consider OVER $9500.00 in repairs the previous month clean!! Wasted my time and money, call your insurance agent or CarFax before wasting your time, this is NOT AN HONEST ESTABLISHMENT! I had several people at this dealership tell me how long they had been there, my only thought was I wouldn’t admit I had been ripping people off that long to someone’s face! Buyer beware!
If you buy a car here, do not expect service unless you schedule oil change, tire rotation, etc a month out. Terrible service after the sale...
We had a great experience purchasing our new Tucson from Brett Coburn. Brett and managers were very professional. We had no high pressure and very good to deal with. I highly recommend Brett and dealership.
Worked with Bret Coburn, He is very helpful and straight forward. I told him what we were looking for and $$ we wanted to spend. He found that vehicle on the lot, from start to finish in 3 hours, looking at the Kona, test drive and out of finance.
My worst encounter with a car dealership: Southtown Hyundai in Newnan. Stay away! Incompetent service department. First visit for a cracked windshield resulted in ripped fabric and a scratched screen; they apologized and fixed it. Second visit for an oil change led to a massive oil spill on my driveway due to a forgotten cap. They towed it back, redid the oil change, but engine cleaning chemicals damaged my front bumper. Shockingly, they initially blamed me, only admitting fault after presenting evidence. They refuse responsibility, shifting blame onto customers for their own mistakes. Stay cautious!
My worst encounter with a car dealership: Southtown Hyundai in Newnan. Stay away! Incompetent service department. First visit for a cracked windshield resulted in ripped fabric and a scratched screen; they apologized and fixed it. Second visit for an oil change led to a massive oil spill due to a forgotten cap. They towed it back, redid the oil change, but engine cleaning chemicals damaged my front bumper. Shockingly, they initially blamed me, only admitting fault after presenting evidence. They refuse responsibility, shifting blame onto customers for their own mistakes. Stay cautious! [
Negotiable, quick correspondence. Friendly service and quick to ensure I'm completely happy with the deal.
Poor customer svc. Went in for oil change, Front end alignment (car pulling slightly to the rt.) and rotation. These ppl clearly did not use gloves all the dirt for the tire change was on my steering wheel, gear shift and door handle. I told the svc lady about it, Her exact words "Oh you didn't get the detail package" She then tried to wipe it off with her hand. I told the idiot to stop. WTH!!! Also the front end clearly was not done...only the rotation the slight pull I had to the right is ...
The worst experience I have ever had with a car dealership. They said my 2016 tucson had a blown engine($14,000 to repair) and then very much wanted me to trade in and buy another car. After asking for the diagnostic repirt of blown engine all they would offer me was a copy of my receipt. After not finding a suitable car to buy I took my tucson elsewhere and then found out it was a cylinder issue, only $4000 to repair. My guess is either they were trying to scam me in trade and make a sale, or their service department is ...
Last time I will step foot in a dealership and purchase a Hyundai for that matter. This place is extremely shady!! I came here with my 19-month-old and 7-month pregnant wife for a family car only to be overcharged and sold a damaged car that was not disclosed. Stay far away from this establishment!!! They do not care if you are a veteran, have a family, or about your budget. They're only friendly in the opening deal process and it quickly goes downhill from there. I should have walked away and stayed away. I initially inquired about a car ...
Last time I will step foot in a dealership and purchase a Hyundai for that matter. This place is extremely shady!! I came here with my 19-month-old and 7-month pregnant wife for a family car only to be overcharged and sold a damaged car that was not disclosed. Stay far away from this establishment!!! They do not care if you are a veteran, have a family, or about your budget. They're only friendly in the opening deal process and it quickly goes downhill from there. I should have walked away and stayed away. I initially inquired about a car ...
This might be one of the worst dealerships near atlanta. I have recently found out any price you see online they do not honor. Happened on two different occasions that I was present for and you probably can't see more in the comments which I have not went through. First time I went with a friend to go look at a Jeep Compass and told the salesman about the keep and the price and he immediately without checking said the Jeep wasn't that price and he didn't know anything about an internet price. He also tried to ...
Only leaving 5 stars for the sales person and sales manager Would only leave one for the GM- Bram Andrew Minix was seriously fantastic. Too bad his General manager Bram blew the deal by being condescending and trying to take back a discount that HE made a mistake on because he decided listening to his customer wasn’t important. I was there for FIVE hours and Bram never even pulled my credit (even though it had been filled out for three hours) If it wasn’t for Andrew and the sales manager Cory being so professional the entire time I was ...
DO NOT BUY CAR HERE!! I have been dealing with a nightmare due to the car that they sold me. I purchased a 2019 Hyundai Genesis with 7,000 miles around November of 2022. Within the first week of owing the vehicle I noticed water leaking inside the cabin. They took it in multiple times and nothing. They tried trading it back without the taxes paid and the positive equity on my trade in. It was finally deemed a lemon and still to this day am stuck in the buyback process (7-17-23) Lavelle was my sales representative. TAKE YOUR MONEY ELSEWHERE
This company is extremely unsatisfactory. Ever since I purchased the Palisade, I have been encountering a multitude of problems. The company was dishonest with me right from the start, so I wouldn't recommend trusting their 3-year maintenance package. Moreover, their service department is highly inadequate. I was stranded for hours on the side of 285 due to a flat tire as they neglected to return my lugnut key back in the car. Their warranties are not reliable, and once the purchase is made, they fail to value their customers. The managers and owner refuse to call me back to address ...
If you come here ask for Tom he’s an amazing person even though the car I wanted was sold when I got there, my interaction with him was the best service I’ve had at a dealership he didn’t try to up sale me he kept everything 100 he’s just an all around great salesman
Bought extended bumper to bumper 100k warranty. Show 2 videos of an issue with car. Computer not showing codes. Mechanic states ..what am I supposed to do replace all 500 sensors. Service manager states leave car for undetermined period of time, no loaner and would be charged diagnostic fees until they could locate the issue. States if they had a loaner it would go to one of the cars that has been there for over 100 days. This is my 4th new car bought from this dealer and it will be my last!
Service department does a terrible job. Very unprofessional. Can't even put an oil cap on without losing it after doing an oil change.
Terrible, dishonest people. Will lie to you multiple times on the phone just to get you to drive to Newnan. Horrible.
What does it take to get some help from the Hyundai customer service team? I filed a ticket on November 10 for my inoperative BlueLink and was told the issue would be resolved in 3-5 business days. Well, I called on day 5, 7, and 9 and I HAVE STILL NOT received any help. Its infuriating that your CS and engineering teams can continue to ignore a customer who just spent this money on a car. What will it take to get someone to fix this or least give me a call? Initially I was pleased with my Santa Fe Limited edition but when ...
They were very friendly and helpful when we came in to look for my son a truck. They gave us several options until we found one that fit our needs and felt was a great, safe option.
Very professional and curious. They called me and told me that my car had a recall and fixed it the same day. This was so unlike other vehicles I have owned. Honda was aware of problem, but told me to wait until car stopped for them to repair. Cadalac wa aware of headlight issue but I had to pay for repair and be reimbursed! Love my car
Great customer service. Carmen is great! Repairs seem to be working okay.
I have been bringing my Genesis to Southtown for 6 years now and always had great service. My Service Agent Carman is the BEST! She is always knowledgeable of what I need done and ALWAYS kind.
I found a car via Car Gurus located at this dealership approximately 1pm on Monday. I was put in touch with Kayla and texted her. She was very prompt, courteous and helpful! We put the deal together quickly and she had my car delivered to my home, which is 2 hours away, by 7pm. I love the car. It is just as pictured on their site and in the video. She's great and I highly recommend her and this dealership.
Not bad But Should have car replacing the repaired one
I brought my car for service. They take care of my car every time. They keep my Hyundai running smooth at all times. I am happy to bring it here for service.
Excellent staff, kept me informed about the progress, super nice and Accommodating and fair. I highly recommend Southtown Hyundai for your automotive needs.
service adviser very friendly and knowledgeable very clear in the process of service and price. i would like to recommend to have a bigger waiting area.
Quick service only had to wait about an hour. Terri was friendly and knowledgeable about my car. Other employees are always helpful and check on customer in waiting area.
Great customer service and easy to set up an appointment. Friendly staff with safe clean place to wait. I recommend this dealer to anyone that needs service.
Everyone was very friendly and helpful. My brake lights would not go off on a Saturday afternoon and the service dept. was closed. One of the sales reps (he wore a boot on one foot) was so helpful in finding out the problem and doing a temporary fix until I could bring it in on Monday. Great customer service!!!
Great service department!! If you want someone to do a survey Aloe them to right want they want and don’t tell them they have to add more
My dealing with Southtowne Hyundai of Newnan was with the service department and particular with Gustavo Sigaloff. I couldn't have ask for anyone better. He was very professoinal and kept me abreast of what was going on and had the work completed in a timely manner.
I brought my 2019 Genesis G90 under manufacturer warranty by transport to the service department for a voltage issue that caused the car to not start. Well to make a long nightmare short I was charged $400 for a battery then charged 4 labor hours to determine what they need to properly fix the issue. Every time I called I was given from rats eating the wires, not enough technicians to work on the car etc. 6 days later I had to get the vehicle towed after I was told they needed to remove the engine and transmission! Well I had to pay $833 for ...
My wife and I came in looking to by a car. When we entered the dealership we met MJ. We explained what we were looking for. He took out information and made it happen. He was great from start to finish. Will be referring friends and family to him.
Our brand new Santa Fe list power on the road gastavo handle our issues. Calling a tow truck and then telling us what went wrong
Very professional and nice Thank You All Very Much I will recommend your services to my friends and family also co workers.HaveA nice day
Absolutely great to work with! After calling 15-20 dealerships across the country looking for the specific car I wanted, Diane S at Genesis of Newman was the only person willing to truly help me. She found the vehicle for me (a pre-order of one coming in) and made sure that everything was handled for when it would arrive. As the arrival date approached, she made sure that everything went smoothly, as I was coming from out of town for the purchase. The vehicle was a little delayed, but she really bent over backwards to make me happy and to make ...
Professional, timely service, displayed concern and care when asking questions about my vehicle. Very cordial young woman, helped to restore my interest in South Towne.
Gustavo is a great employee--he really works hard to provide maximum client satisfaction! I would highly recommend to anyone the service department -- above and beyond helpfulness and courtesty!
The service person was very pleasant and helpful. The wait time for the complete service was less then what I thought it would be. Thank you!
Tammy was Friendly, Professional and Helpful while addressing my needs after I had difficulty reaching anyone in the service department by phone. Those answering the phone were not helpful & seemed incapable of connecting me to the service department so I had to get in my car & Drive to the dealership to get a service appointment
Avoid this dealer! Very crooked. We had a contract to purchase a used car at a negotiated price - and they reneged on the contract while we got a loan. Told our bank the car had been sold. But a separate call revealed the car was still for sale. Guess they got seller’s remorse and decided they could sell the car for a higher price. We wasted a lot of time and money with this dealer whose word is NO GOOD! We should sue for breach of contract.
I was very grateful because I did not expect to be able to get a car without a co signer. Great experience and Jace and Becky are very professional
Nikki is wonderful! She is always prompt and very professional!
New car purchase ,relaxed, efficient, professional, no pressure. Buy from them.
The best the very very very very very very very very very very very very very very very very very very very very very very very best
Great communication on what needed to be done from my service advisor Nikki. Everything was done quickly and by the promised time. Great service every time
My service advisor, Nikki Spurling is truly one of the best! Every time I take my car in for service, she displays outstanding customer care!
Great customer service from beginning to end of service appointment. Work was done quickly and efficiently. First time we used free oil change and tire rotation and were very satisfied.
Nikki was truly helpful and very pleasant! She was prompt and answered all of my questions. She was willing to schedule for my daughter as well.
I’ve been having my cars serviced at Southtown for about 15 years, and their folks are the best, especially Carmen K. my Service Advisor.
They squeezed me in on short notice when the car had some electrical issues to resolve. The service rep was clear about the corrective actions recommended and the cost of each. A great customer-oriented team. Highly recommended.
GM people it's me again. I told you to stay tuned right. Ok southtowne Newnan called me after reading my review of how they got me yes!!! He said he got note. What note, I haven't written you. Talking about my review of only how & what they did to me. M m. Why did he call? Oh he said I wish you had just bought the car back.😳😳😳 But I did & asked for my money back. Scott said it don't work like that. So people what was I suppose to do?? If you have $3000 to ...
Scott Williams made this buying experience a real pleasure. No pressure at all and lots of good information. A top notch, 5 star person to buy a car from.
South Towne is one of the worst place I've ever been to buy a car CASH & I got treated like a broke person.. B
All of the service team members were very helpful and pleasant to work with. My engine had an issue and the team quickly got Hyundai to approve a new replacement. It was that easy and now I'm back on the road, car drives great!
I went in for an oil change and came out with my fourth lease! Kayla is an exceptional young lady and so very very helpful!
Carmen in the service department kept us up to date with the diagnostic test on our car, and the options to repair the car. Fortunately, Hyundai covered the repairs under the warranty for a satisfactory resolution.
Me and my husband have bought many cars in our lifetime, but this was an exceptional experience. Diane was so helpful and friendly and answered all our questions with honesty and made us feel comfortable about our purchase of our new car. We could not be more pleased and I made another good friend that day in Diane, and she was also very professional at the same time.
I had an oil change and a recall for a software update performed. Price and the time to perform the service was as I expected.
Mrs.Diane and the whole team that helped me get my 2021 car was so welcoming and understanding thank yall so much!!!! I love my car!!!
They were quick once the decision to replace the engine was decided. I appreciate the work and communication with us. Gustavo was great to work with.
Service at this dealership has always been top notch. The service consultants are always very courteous and helpful. I have not had a bad experience there in the many years I have been dealing with them.
I am always impressed with the professionalism and courteous service at Southtowne. Those things coupled with efficient mechanics result in true quality service every time.
Had a recall for my 2012 Sante Fe. Took longer than expected but the service manager took care of me. Gave me a loaner til mine looked at. Only thing is I wished there was a Hyundai dealership near me. I had to travel over an hour to get to Newnan. Wish there was one in Griffin or McDonough.
My service advisor, Gustavo, provided me with excellent service. He is very knowledgeable and friendly. My car was repaired quickly. Overall, I enjoyed a great experience.
Effortless, waiting time was short. Everything was taken done correctly and all people involved were both friendly and respectable. I would recommend this dealership to all that ask.
Beware. This dealer marked up a hard-to-find 2021 Santa Fe Caligraphy by $4000 over MSRP. They also wanted to charge a $900 "administrative fee." Luckily I spotted the absurd changes in my quote and canceled the deal in time. Although they look good online, beware of last-minute changes and outrageous fees.
Get vehicle service’s due to Leaking Fuel Pump which, I was told that I had a problem with fuel pump and oil. More money
I was taking care of by Gustavo in which he made getting the services done to my car so easy. He went above and beyond for me
Great service...friendly, knowledgeable, competent employees. They got me car in as soon as I arrived. Wait time was a little longer than usual but I had several things done.
Gustavo took really good care of me from Start to finish . He was very informative with all the questions I asked . And the work was done very quickly .
Great service for even a better car! Loving our Palisade. Having It for 7 months now and 7800 miles and it drives like a charm
always friendly, on-time and accurate service...Service was ok and I will continue to use them ........................Please do not keep calling me to see I will trade cars.
Southtowne is a friendly and wonderful place to do business. Charlie and Tommy both worked with us to make sure our buying experience was the best it could be.
Really fast and easy service. The gentleman (cannot remember his name) worked me in an appointment on an already busy day. Fixed the recall on my car.
This group was very good at what they do the process was super fast and relaxing thanks for having a great staff. Thanks Everyone Mr. Jameson we appreciate your assistance
Thank you to all the staff on our recent purchase. Great experience beginning to the end. Highly recommend everyone to go see them. Great Service
Our Sales Rep Tommy was exceptional, made the entire buying process a pleasure and completely stress free. I would highly recommend buying from Southtowne Hyundai.
the sales department will work with you to find the car your looking for. they go out of their way to make the buying process go as smoothly as possible.
My service advisor Gustavo was great! He was patient, he listened and he provided excellent customer service. My appointment didn’t take as long as I expected it to!
I went to have service done on my 2016 Tucson and walked away with a brand new 2021! Thank you Gustafo in Service and Mike Smith in Sales. Both were professional, knowledgable in their product, and considerate with my questions and concerns. Great customer service. Thank you!
Sales person Mick was wonderful! He was very patient with us and was not pushy at all! He was very knowledgeable about every vehicle that we considered buying. We were not planning on buying a car that day but we were so impressed by young Mick that we decided to purchase! We will be back for another purchase and hope that Mick is still there! Thanks Mick and Hyundai of Newnan for a pleasant experience!
Great service, service department was excellent, Gustavo Sigaloff handled everything very professionally. Great great great great great great great great great great great great great
Wes is awesome! I have never experienced such wonderful customer service like I have at Hyundai of Newnan. He always goes above and beyond! A+
I am glad that I want to Hyundai I got the best deal the best price. The sales person Elizabeth was outstanding when through the vehicle test drove it fell in love with it purchased.
I am pleased with the service of Southtowne Hyundai of Newnan. They are friendly and eager to please. Some of their equipment wasn't working and they apologized and said they would complete the scheduled service as soon as it was repaired.
Always a pleasure working with Mrs. Diane Spurling. She never ceases to make the experience as smooth and as worry free as possible. It's like having my own mom work with me every step of the way.
Great service Diane Spruling did a wonderful job her service is always the best. I have been buying from Southtowne for many years this is my 5th purchase always great service.
Wes is ALWAYS Fantastic. Goes above and beyond! Always smiling. Thank you. Appointment was easily made and explained service that was needed. Easy in and out.
Great experience efficient and quick! The service writer also noticed I had a recall and complied with that as well which was above and beyond!
Had a problem with the engine. Nikki was the person who took care of me. She explained the problem and the process to fix it. Was honest and very friendly. She kept me from being extremely upset. Told me what to do till parts came in to fix it.
Gustavo got the repair process started by determining what the problem was and tried to see if it could be covered by warranty. Unfortunately it wasn’t, but he advised us what the cost would be and that the car had a recall that he could get fixed while the main problem was being fixed. Also arranged for a loaner car.
I had a wonderful experience at this dealership. Everything was great from purchasing the vehicle to having ot checked out for an issue. The service department got me in quickly, diagnosed the vehicle, and had me on my way within a short time. I highly recommend this dealership.
Great Service, very helpful and friendly. I was well pleased. Thank you for taking care of my SUV due to a recall. Thanks for such good service.
Sales service atrocious. Extremely belligerent salesman JOSH. Told me I could go on & leave, get on out of here Leaving, nice Michael J. stopped me & offered to help me. He was helpful & straight-up with the level of help he could provide. As I was leaving I got a call from Don to inquire if I had made my appointment. Told him I had & I was then leaving. I tried to tell him about the mistreatment of a senior woman............He hung up on me. I called back. He was 'busy' according to Charlie. I told Charlie ...
Fabulous experience at Southtowne and with Damian Clark!!! It was an easy ,pleasant and straightforward process. Damian was efficient and knowledgable . I highly recommend Damian Clark for your car buying experience .
We had a very unpressured and pleasant experience with Damian Clark and Southtowne Hyundai. We were able to come on several occasions to test drive the car we were looking at. Damian took us out and walked us thru the new safety features so that we felt comfortable. When we came back to buy, we were in and out in 1.5 hours which was perfect from a time standpoint. Everyone was friendly and welcoming. We recommend this dealership and look forward to seeing them down the road for our next car buy.